Refunds and Cancellation

The policy

Full refund within 14 days of any charge. No reason needed.

That applies to your first payment and to every renewal after it. Email billing@interlinkedstudy.com from the address on the account, say you want a refund, and we process it. No form, no phone call, no questions about why.

Refunds go back to the card that paid, usually within five business days, though your bank may take a few days more.

Cancelling

Cancel any time from your account settings. It takes one click and it stops the next charge.

You keep access until the end of the period you have already paid for. We do not cut you off the moment you cancel, and we do not charge you again after it.

Your account stays open on the free plan. Your lessons stay where they are, subject to the free plan’s library limit.

After 14 days

If you cancel more than 14 days into a period, the current period is not refunded, and you keep access until it ends. Beyond that, your rights under the Australian Consumer Law still apply, and they sit above this policy — see below.

Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page limits them.

If there is a major failure — the service is substantially unfit for its purpose, or substantially different from what was described — you can cancel and get a refund, and you may be entitled to compensation for other reasonably foreseeable loss.

If there is a minor failure, you are entitled to have it fixed within a reasonable time. If it is not fixed, you can get a refund.

We will not ask you to prove a purchase in a way you cannot: the email address on the account and the charge on your statement is enough.

Parents

If you pay for a student’s subscription, you are the customer. The 14-day refund and the cancellation controls are yours, from your own account settings, and receipts go to your email.

If you did not authorise a charge on your card — a student set it up without asking — email billing@interlinkedstudy.com and we will refund it, whether or not 14 days have passed.

Free plan

The Curious plan is free. There is nothing to refund and nothing to cancel. You can delete your account from your settings at any time.

Getting in touch

billing@interlinkedstudy.com — we reply within one business day.

If we cannot resolve it, you can take a consumer complaint to the ACCC (accc.gov.au) or to consumer affairs in your state.